At Xlivar.xyz, we are committed to providing our customers with high-quality products and a great shopping experience. If you are not satisfied with your purchase, we will assist you with returns or refunds under the terms outlined below.

1. Return and Refund Conditions

We offer returns or refunds within 30 days from the date of receipt. However, for your return to be eligible, the product must meet the following conditions:

  • Unused Product: The product must be unused, in original condition, and not damaged.
  • Original Packaging: The product must be returned in its original packaging, unopened and unchanged.
  • Resalable Condition: The product must not be damaged, dirty, or otherwise unsuitable for resale.

If the product does not meet these requirements, we may refuse the return request.

2. Return and Refund Process

To request a return or refund, please follow these steps:

  • Step 1: Contact us via email at [email@xlivar.xyz] or our customer support phone number within 30 days of receiving your order.
  • Step 2: Provide your order details, including your order number and reason for the return.
  • Step 3: After receiving your request, we will guide you on how to return the product and provide the return address.
  • Step 4: After we receive and inspect the returned product, we will issue a refund or send a replacement product, depending on your preference.

3. Refunds

Once we receive the returned product and inspect its condition, we will process your refund within 5-7 business days. Refunds will be credited to the original payment method used for the purchase.

Please note, shipping fees are non-refundable unless the product is defective or incorrect.

4. Exchanges

If you wish to exchange the product, we will send a replacement product to you free of charge (within 30 days of receiving your order). However, if the item you want to exchange is of higher value, you will need to pay the difference.

5. Products Not Eligible for Return

Some products are not eligible for return, including:

  • Discounted Products: Products purchased on deep discount or through special promotions are not eligible for returns.
  • Personal Care Items: Items like clothing, shoes, or personal care products cannot be returned once opened.
  • Perishable Items: Products such as cosmetics, food items, and other perishable goods cannot be returned due to hygiene and safety reasons.

6. Defective Products and Damaged Items

If the product you received is defective or damaged during shipping, we will replace it with a new product or provide a full refund. In this case, we will cover the return shipping costs and send you a replacement.

7. Processing Time

We commit to processing return requests within 3-5 business days upon receiving the returned product. However, this may take longer during holidays, peak seasons, or unforeseen circumstances.

8. International Return Policy

We also support returns for international orders. However, customers will be responsible for return shipping costs and any import duties (if applicable) when returning products.

9. Contact Us

If you have any questions about our return and refund policy or wish to request a return, please contact us at: